{"xsrfToken":"BY78-K3E3-4V1I-QP23_6ae0d87d01235d310b074f8c1627b8218c3a0819_lout","branding":{"id":"1","key":"usars","name":"USA Rugby Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center ","sharedPortalName":"SportLoMo Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-GB":{"helpCenterTitle":"Welcome to the Help Center ","sharedPortalName":"SportLoMo Help Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c5b4a085-b51c-4f51-9489-0e1232837152/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YmFiM2ZhMy1iOTUwLTQ2YTgtODA4My1lYmUzY2NmNDY1ZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM1YjRhMDg1LWI1MWMtNGY1MS05NDg5LTBlMTIzMjgzNzE1MiI6WyJyZWFkIl19LCJleHAiOjE2MTg5MTI0ODgsIm5iZiI6MTYxODkxMTgyOH0.6wib_j1YdrT81cCu_qCc7wvMHvfXLsvAR5Z15qNP6sY&client=4bab3fa3-b950-46a8-8083-ebe3ccf465d9&height=300&mode=fit","bannerMediaApiFileId":"c5b4a085-b51c-4f51-9489-0e1232837152","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"usars","projectId":10513,"serviceDeskId":1,"name":"USA Rugby Service Desk","description":"<p>Welcome! You can raise a USA Rugby service desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"28","name":"Other query ","descriptionHtml":"","callToAction":"Other query ","introHtml":"<p>Don't see what your looking for? Select this option and we'll help you out.</p>","icon":10925,"iconUrl":"https://sportlomo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10925","groups":[5],"key":""},{"id":"26","name":"Stripe Onboarding ","descriptionHtml":"","callToAction":"Stripe Onboarding ","introHtml":"<p>Issues surrounding stripe setup and management</p>","icon":10918,"iconUrl":"https://sportlomo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10918","groups":[5],"key":""},{"id":"23","name":"Payments and Receipts","descriptionHtml":"","callToAction":"Payments and Receipts","introHtml":"<p>Issues surrounding payments and refunds</p>","icon":10996,"iconUrl":"https://sportlomo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10996","groups":[1],"key":""},{"id":"27","name":"Roster issues","descriptionHtml":"","callToAction":"Roster issues","introHtml":"<p>Issues surrounding rosters</p>","icon":10933,"iconUrl":"https://sportlomo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10933","groups":[5],"key":""},{"id":"18","name":"Missing Credentials","descriptionHtml":"<p>Try this knowledge document first > > <a href=\"https://sportlomo.atlassian.net/servicedesk/customer/portal/1/article/37453978\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://sportlomo.atlassian.net/servicedesk/customer/portal/1/article/37453978</a></p>","callToAction":"Missing Credentials","introHtml":"<p>Missing certificates/coaching courses/training licenses</p>","icon":10983,"iconUrl":"https://sportlomo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10983","groups":[1],"key":""},{"id":"21","name":"Changing membership ","descriptionHtml":"<p>Please see the help document first :</p>","callToAction":"Changing membership ","introHtml":"<p>Isssues in relation to changing/adding/upgrading memberships.</p>","icon":10992,"iconUrl":"https://sportlomo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10992","groups":[1],"key":""},{"id":"22","name":"Transferring clubs","descriptionHtml":"","callToAction":"Transferring clubs","introHtml":"<p>Issues relating to transferring from one club to another</p>","icon":10974,"iconUrl":"https://sportlomo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10974","groups":[1],"key":""},{"id":"20","name":"Log on issues","descriptionHtml":"","callToAction":"Log on issues","introHtml":"<p>Issues surrounding logging in to your account</p>","icon":10938,"iconUrl":"https://sportlomo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10938","groups":[1],"key":""},{"id":"25","name":"Password reset","descriptionHtml":"","callToAction":"Password reset","introHtml":"<p>If you need to make contact regarding resetting your password</p>","icon":10938,"iconUrl":"https://sportlomo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10938","groups":[5],"key":""},{"id":"24","name":"Refunds","descriptionHtml":"","callToAction":"Refunds","introHtml":"<p>Issues relating to member/club refunds</p>","icon":10918,"iconUrl":"https://sportlomo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10918","groups":[5],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11009,"iconUrl":"https://sportlomo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11009","groups":[5,1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10987,"iconUrl":"https://sportlomo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10987","groups":[],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11005,"iconUrl":"https://sportlomo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11005","groups":[5,1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10999,"iconUrl":"https://sportlomo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10999","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"I am a public user/member"},{"id":5,"name":"I am a club administrator"}],"orderMapping":{"5":[28,27,26,25,24,6,4],"1":[23,22,21,20,18,6,4],"4":[4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"07761160-c6e9-34fc-a756-77c82f959a5d","appLinkName":"System Confluence","appLinkUrl":"https://sportlomo.atlassian.net/wiki","spaceKey":"USARS","spaceName":"USA Rugby External service project","spaceUrl":"https://sportlomo.atlassian.net/wiki/spaces/USARS"},"labels":[],"projectKey":"USARS","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"USARS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"SportLoMo Help Centre","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://sportlomo.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=sportlomo","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"BY78-K3E3-4V1I-QP23_6ae0d87d01235d310b074f8c1627b8218c3a0819_lout","baseUrl":"https://sportlomo.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"4bab3fa3-b950-46a8-8083-ebe3ccf465d9","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}