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Please check below for advice on what to do in the event of an error in registration.

If you made a duplicate registration you will need to be refunded for one of these memberships. In some situations, an automatic refund can be requested if under seven days. However, this is not available in all cases as it depends on your Club’s refund policy you may have the following options availablefifteen days.

Automatic Refund:

This is only available after 24hrs of purchase. This is because the funds much reach the payment provider account before being reversed. The date range this automatic refund remains available depends on the refund policy of the associations involved. Dependent on the refund policy, you may .

For up to 15 days you will have the option to automatically refund yourself from your Sportlomo account.

1. Login to your Sportlomo account

2. Click Payments on the side menu

3. Click Membership

4. You will see the automatic refund icon (see screenshot below)

After being refunded you can go ahead and register for the correct club.

Refund Request:

If automatic refunds are no longer available you will have to request a refund. To request a refund please follow the steps below. Keep in mind, all levels need to approve their portion of the fees ie: Governing body - Union - ClubTo apply for this Canada Rugby - PSO - Sub union - Club. The funds will be returned in segments based on which associations approved the refund first.

To request a refund you must:

1. Login to your Sportlomo account

2. Select Payments from the side menu

3. Click Payments

4. You will see the refund request icon option (See screenshot below), you will receive an email telling you when you are approved.After requesting a refund, to help expedite the process we recommend contacting your club administrator, union representative, and governing body for approval of the refund.

5. You can return at any time and view details on the request to see who has left to approve