In some situations, an automatic refund can be requested if under seven days. However, this is not available in all cases as it depends on your Club’s refund policy. You may have the following options available.
This is only available after 24hrs of purchase. This is because the transfer has to reach the other bank account before being reversed.
If you are within 7 days of the point of purchase you may have the option to automatically refund yourself from your Sportlomo account.
If you are after 7 days you will have to request a refund. To request a refund please follow the steps below. Keep in mind, all levels need to approve their portion of the fees ie: USA Rugby - Union e.g: Governing body - Province -Club
Please follow this video or the steps below to request a refund:
To apply for a refund you must:
After submitting refund request:
After you have submitted the refund request you can return at any stage to view the status of the approvals at the various association levels.
Please remember the funds are not held by the software provider (SportLoMo). This means the refunds need to be approved by each association before being refunded.