In some situations, an automatic refund can be requested if under seven days. However, this is not available in all cases as it depends on your Club’s/governing body refund policy. If the automatic refund is permitted for your club this usually has to take place within a certain time frame, generally within 7 or 14 days depending on the policy setters. If it is not available you can request a manual refund. If these options are not available please contact your club administrator.
This is only available after 24hrs of purchase. This is because the transfer has to reach the other bank account before being reversed.
If you are within the set date range for availability from the point of purchase you may have the option to automatically refund yourself from your Sportlomo account. (generally, within 7 or 14 days from purchase)
If you are after 7 days you will have to request a refund. To request a refund please follow the steps below. Keep in mind, all levels need to approve their portion of the fees e.g: Governing body - Province -Club
Please follow this video or the steps below to request a refund:
To apply for a refund you must:
After submitting refund request:
After you have submitted the refund request you can return at any stage to view the status of the approvals at the various association levels.
Please remember the funds are not held by the software provider (SportLoMo). This means the refunds need to be approved by each association before being refunded. Each level is responsible for their portion of the fees.
If you need a refund and play with a volleyball BC club. Please contact your club admin to put you in contact with Volleyball BC as they handle their refunds manually. The refund process above does not apply to their organization, thanks!
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