Log-in issues

When an individual register with Sportlomo an activation link is sent to your email account. It is not necessary to activate the account straight away, you can activate the account later. However, if you do not activate the account and come back at a later date to try and log in you may need to click re-send activation link. If you are not receiving an activation link log a ticket at SportLoMo Service Desk.

Please include the following information in the ticket to help us resolve the issue as quickly as possible.

• Email address you think was used

• Full name and date of birth of Member

• Name of the club and organisation you are with

In some cases, we need a Sportlomo agent to verify and resolve an activation request. Submit your ticket to the SportLoMo Service Desk if you see this activation error.

Open

Please include the following information in the ticket to help us resolve the issue as quickly as possible.

• Email address you think was used

• Full name and date of birth of Member

• Name of the club and organisation you are with

If your email is not receiving a password reset email

• Are you on the right login page (not the club login portal)? Member login found here.

• Have you the correct email for the account?

• Are you sure your email is in the system?

• Are you using a .edu or earthlink email?

• Have you checked your spam box?

Please log a ticket at SportLoMo Service Desk with the member name, and club you are registered with.