Log-in issues

In some cases, we need a Sportlomo agent to verify and resolve an activation request. After your account was imported or set up, an activation email was sent. If the account was not activated at the time this can cause problems with resetting your password. To solve this submit a request to the USA service desk .

Submit your ticket at the USA rugby service desk. If possible please include the following information in the ticket to speed up the process.

• Email address you think was used

• Full name and date of birth of Member

• Name of the club and organization you are with

• Were you registered last season in the Webpoint system?

In some cases an activation email is unavailable. If you were a member of USA rugby prior to 2019 you will need to submit the activation request through the USA service desk. This was because your account was most likely imported. After being imported an activation email was sent to your email. In some cases, this email was not activated. This causes issues with activation emails thereafter.

• Has your club moved from USA Rugby to the NCR organisation?

• Have you used an old email?

• Were you a registered member of USA Rugby last year (Sportlomo imported 2019-2020 members)

If a member registered under your Sportlomo account is not found please log a ticket to the USA Rugby service desk

If you are not receiving a ‘password reset’ email

• Have you the correct email for the account

• Are you sure your email is in the system

• Are you using a .edu or earthlink email

• Were you a registered member of USA Rugby last year (Sportlomo imported 2019-2020 members), if this was the case submit a request at the service desk with this information.

Please email usarugby.support@sportlomo.com include the member name, email, club and organization that you are registered with.