Log-in issues

In some cases, we need a Sportlomo agent to verify and solve an activation request. Submit your ticket at the USA rugby service desk. Please include the following information in the ticket to expedite the process if you have them to hand:

• e-mail address you think was used

• Full name and date of birth of Member

• Name of the club and organisation you are with

• Were you registered last season in the old webpoint system?

• Has your club moved from USA Rugby to the NCR organisation?

• Have you used an old email?

• Were you a registered member of USA Rugby last year (Sportlomo only imported 2019-2020 members)

If a member registered under your Sportlomo account is not found please log a ticket on the USA Rugby service desk

If your email is not receiving a password reset email

• Have you the correct email for the account

• Are you sure your email is in the system

• Are you using a .edu or earthlink email

• Were you a registered member of USA Rugby last year (Sportlomo only imported 2019-2020 members)

Please email usarugby.support@sportlomo.com list us the member name, email, club and organisation that you are registered with