In some situations, an automatic refund can be requested if under fifteen days. If it is not available you can request a manual refund. If these options are not available please contact your club administrator.
This is only available after 24hrs of purchase. This is because the transfer has to reach the other bank account before being reversed.
If you are within fifteen days from the point of purchase you may have the option to automatically refund yourself from your Sportlomo account.
If you are after 15 days you will have to request a refund. To request a refund please follow the steps below. Keep in mind, all levels need to approve their portion of the fees e.g: Governing body - Province - Sub union - Club
To apply for a refund you must:
After submitting refund request:
After you have submitted the refund request you can return at any stage to view the status of the approvals at the various association levels.
Please remember the funds are not held by the software provider (SportLoMo). This means the refunds need to be approved by each association before being refunded. Each level is responsible for their portion of the fees.
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