Registration errors

If you made a duplicate registration you will need to be refunded for one of these memberships. In some situations, an automatic refund can be requested if under seven days. However, this is not available in all cases as it depends on your Club’s refund policy. You may have the following options available.

Automatic Refund:

This is only available after 24hrs of purchase. This is because the transfer has to reach the other bank account before being reversed.

If you are within 7 days of the point of purchase you may have the option to automatically refund yourself from your Sportlomo account.

1. Login to your Sportlomo account

2. Click Payments on the side menu

3. Click Membership

4. You will see the automatic refund icon (see screenshot below)

Open

You can then go ahead and register for the correct club.

Refund Request:

If you are after 7 days you will have to request a refund. To request a refund please follow the steps below. Keep in mind, all levels need to approve their portion of the fees ie: USA Rugby - Union - Club

To apply for this you must:

1. Login to your Sportlomo account

2. Select Payments from the side menu

3. Click Payments

4. You will see the refund request icon (See screenshot below), you will receive an email telling you when you are approved.

5. After requesting a refund, to help expedite the process we recommend contacting your club administrator, union representative, and USA rugby ( jdombrowski@usa.rugby ) for approval of the refund.

Open

If you registered for an incorrect club you will need to apply for a refund and re-register to the correct club. In some instances, an automatic refund can be requested if under seven days. However, this is not available in all cases as it depends on your Club’s refund policy. You may have the following options available.

Automatic Refund:

This is only available after 24hrs of purchase. This is because the transfer has to reach the other bank account before being reversed.

If you are within 7 days of the point of purchase you may have the option to automatically refund yourself from your Sportlomo account:

1. Login to your Sportlomo account

2. Click Payments on the side menu

3. Click Membership

4. You will see the automatic refund icon (see screenshot below)

You can then go ahead and register for the correct club.

Refund Request:

If you are returning after 7 days you will have to request a refund. Follow the steps outlined below. Keep in mind that all levels within the organization need to approve their portion of the fees ie: USA Rugby - Union - Club.

To apply for a refund you must:

 Login to your Sportlomo account

1. Select Payments from the side menu

2. Click Payments

3. You will see the refund request icon (See screenshot below), you will receive an email telling you when you are approved.

4. After requesting a refund, to help expedite the process we recommend contacting your club administrator, union representative, and USA rugby ( jdombrowski@usa.rugby ) for approval of the refund.

5. Then please re-apply to the correct club.

If you have registered with an incorrect name please contact your Club or Union representative and they can update this for you.

If you have registered with an incorrect date of birth please contact your Club or Union representative and they can update this for you.