Refunds

Owned by Seamus Kyne
Last updated: Oct 12, 2021 by Calum Kyne
2 min read

In some situations, an automatic refund can be requested if under seven days. However, this is not available in all cases as it depends on your Club’s refund policy. You may have the following options available.

Automatic Refund:

This is only available after 24hrs of purchase. This is because the transfer has to reach the other bank account before being reversed.

If you are within 7 days of the point of purchase you may have the option to automatically refund yourself from your Sportlomo account.

  1. Login to your Sportlomo account

  2. Click Payments on the side menu

  3. Click Membership

  4. You will see the automatic refund icon (see screenshot below)

 

Refund Request:

If you are after 7 days you will have to request a refund. To request a refund please follow the steps below. Keep in mind, all levels need to approve their portion of the fees ie: USA Rugby - Union - Club

Please follow this video or the steps below to request a refund:

How to request a refund

To apply for refund you must:

  1. Login to your Sportlomo account

  2. Select Payments from the side menu

  3. Click Payments

  4. You will see the refund request icon (See screenshot below), you will receive an email telling you when you are approved.

  5. After requesting a refund, to help expedite the process we recommend contacting your club administrator, union representative, and USA rugby ( jdombrowski@usa.rugby ) for approval of the refund.

 

After submitting refund request:

After you have submitted the refund request you can return at any stage to view the status of the approvals at the various association levels.

Please remember the funds are not held by the software provider (SportLoMo). This means the refunds need to be approved by each association before being refunded.

How to check the status of the refund approvals