Registration Errors

If you made a duplicate registration you will need to be refunded for one of these memberships. In some situations, an automatic refund can be requested if under seven days. However, this is not available in all cases as it depends on your Club’s refund policy you may have the following options available.

Automatic Refund:

This is only available after 24hrs of purchase. This is because the funds much reach the payment provider account before being reversed. The date range this automatic refund remains available depends on the refund policy of the associations involved.

Dependent on the refund policy, you may have the option to automatically refund yourself from your Sportlomo account.

1. Login to your Sportlomo account

2. Click Payments on the side menu

3. Click Membership

4. You will see the automatic refund icon (see screenshot below)

Open

After being refunded you can go ahead and register for the correct club.

Refund Request:

If automatic refunds are no longer available you will have to request a refund. To request a refund please follow the steps below. Keep in mind, all levels need to approve their portion of the fees ie: Governing body - Union - Club

To apply for this you must:

1. Login to your Sportlomo account

2. Select Payments from the side menu

3. Click Payments

4. You will see the refund request icon (See screenshot below), you will receive an email telling you when you are approved.

5. After requesting a refund, to help expedite the process we recommend contacting your club administrator, union representative, and governing body for approval of the refund.

Open

If you registered for the incorrect club you will need to apply for a refund and re-register to the correct club. In some instances, an automatic refund can be requested if under a certain amount of days since purchase. This is refund policy dependent, this is set by your associations. However, if the time has lapsed for an automatic refund you may still request a refund in most cases. Please follow the below steps:

Automatic Refund:

This is only available after 24hrs of purchase and is also dependent on the refund policy.

If you are within the date range for automatic refunds you should have the option to automatically refund yourself from your Sportlomo account:

1. Login to your Sportlomo account

2. Click Payments on the side menu

3. Click Membership

4. You will see the automatic refund icon (see screenshot below)

You can then go ahead and register for the correct club.

Refund Request:

If the automatic refund is not available please apply for a refund. Follow the steps outlined below. Keep in mind that all levels within the organization need to approve their portion of the fees ie: Governing body - Union - Club.

To apply for a refund you must:

1. Login to your Sportlomo account

2. Select Payments from the side menu

3. Click Payments

4. You will see the refund request icon (See screenshot below), you will receive an email telling you when you are approved.

5. Then please re-apply to the correct club.

If you made an error on the registration name please log a ticket to the SportLoMo service desk outlining clearly the change needed, thanks.

If you have registered with an incorrect date of birth please log a ticket to the SportLoMo service desk outlining clearly the change needed, thanks.