Refunds

In some situations, an automatic refund can be requested if under seven days. However, this is not available in all cases as it depends on your Club’s/governing body refund policy. If the automatic refund is permitted for your club this usually has to take place within a certain time frame, generally within 7 or 14 days depending on the policy setters. If it is not available you can request a manual refund. If these options are not available please contact your club administrator.

Automatic Refund:

This is only available after 24hrs of purchase. This is because the transfer has to reach the other bank account before being reversed.

If you are within the set date range for availability from the point of purchase you may have the option to automatically refund yourself from your Sportlomo account. (generally, within 7 or 14 days from purchase)

1. Login to your Sportlomo account

2. Click Payments on the side menu

3. Click Membership

4. You will see the automatic refund icon (see screenshot below)

5. If you have a few memberships click view details first to check you are refunding the correct one.

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Refund Request:

If you are after 7 days you will have to request a refund. To request a refund please follow the steps below. Keep in mind, all levels need to approve their portion of the fees e.g: Governing body - Province -Club

Please follow this video or the steps below to request a refund:

https://www.loom.com/share/74fffb3d93684d0aa774f0d4c6bfc9b1

To apply for a refund you must:

1. Login to your Sportlomo account

2. Select Payments then memberships from the side menu

3. You will see the refund request option (See screenshot below), you will receive an email telling you when you are approved.

4. After requesting a refund, to help expedite the process we recommend contacting your club administrator, province representative, and governing body for approval of the refund.

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After submitting refund request:

After you have submitted the refund request you can return at any stage to view the status of the approvals at the various association levels.

Please remember the funds are not held by the software provider (SportLoMo). This means the refunds need to be approved by each association before being refunded. Each level is responsible for their portion of the fees.

https://www.loom.com/share/c0cd8a22dd714117a60cc2dc0eb73923

If you need a refund and play with a volleyball BC club. Please contact your club admin to put you in contact with Volleyball BC as they handle their refunds manually. The refund process above does not apply to their organization, thanks!