Registration Errors

If you made a duplicate registration you will need to be refunded for one of these memberships. In some situations, an automatic refund can be requested if under fifteen days.

Automatic Refund:

This is only available after 24hrs of purchase. This is because the funds much reach the payment provider account before being reversed.

For up to 15 days you will have the option to automatically refund yourself from your Sportlomo account.

1. Login to your Sportlomo account

2. Click Payments on the side menu

3. Click Membership

4. You will see the automatic refund icon (see screenshot below)

After being refunded you can go ahead and register for the correct club.

Refund Request:

If automatic refunds are no longer available you will have to request a refund. To request a refund please follow the steps below. Keep in mind, all levels need to approve their portion of the fees ie: Canada Rugby - PSO - Sub union - Club. The funds will be returned in segments based on which associations approved the refund first.

To request a refund you must:

1. Login to your Sportlomo account

2. Select Payments from the side menu

3. Click Payments

4. You will see the refund request option (See screenshot below), you will receive an email telling you when you are approved.

5. You can return at any time and view details on the request to see who has left to approve

If you registered for the incorrect club you will need to apply for a refund and re-register to the correct club. An automatic refund can be requested if under a certain a15 days since purchase. However, if the time has lapsed for an automatic refund you may still request a refund in most cases. Please follow the below steps:

Automatic Refund:

This is only available after 24hrs of purchase.

If you are within fifteen days you should have the option to automatically refund yourself from your Sportlomo account:

1. Login to your Sportlomo account

2. Click Payments on the side menu

3. Click Membership

4. You will see the automatic refund icon (see screenshot below)

You can then go ahead and register for the correct club.

Refund Request:

If the automatic refund is not available please apply for a refund. Follow the steps outlined below. Keep in mind that all levels within the organization need to approve their portion of the fees ie: Governing body - PSO - Sub Union - Club.

To apply for a refund you must:

1. Login to your Sportlomo account

2. Select Payments from the side menu

3. Click Payments

4. You will see the refund request option (See screenshot below), you will receive an email telling you when you are approved.

5. Then please re-apply to the correct club.

If you made an error on the registration name please log a ticket to the SportLoMo service desk outlining clearly the change needed, thanks.

If you have registered with an incorrect date of birth please log a ticket to the SportLoMo service desk outlining clearly the change needed, thanks.