If you made a duplicate registration you will need to be refunded for one of these memberships. In some situations, an automatic refund can be requested if under fifteen days.
Automatic Refund:
This is only available after 24hrs of purchase. This is because the funds much reach the payment provider account before being reversed.
For up to 15 days you will have the option to automatically refund yourself from your Sportlomo account.
Login to your Sportlomo account
Click Payments on the side menu
Click Membership
You will see the automatic refund icon (see screenshot below)
After being refunded you can go ahead and register for the correct club.
Refund Request:
If automatic refunds are no longer available you will have to request a refund. To request a refund please follow the steps below. Keep in mind, all levels need to approve their portion of the fees ie: Canada Rugby - PSO - Sub union - Club. The funds will be returned in segments based on which associations approved the refund first.
To request a refund you must:
Login to your Sportlomo account
Select Payments from the side menu
Click Payments
You will see the refund request option (See screenshot below), you will receive an email telling you when you are approved.
You can return at any time and view details on the request to see who has left to approve